Return Policy

Returns & Exchanges

We hope you love your purchase, but if your dress didn’t work, didn’t fit or you didn’t like it, please check our Returns & Exchanges Policy and contact us ASAP by emailing globalservice@ever-pretty.com or calling 1-855-377-3889 or 1-714-508-8118.

1.If You Want To Return For A Refund.

Please contact us within 15 days of receiving your item to get a unique RMA number to identify your return. Any package returned without an RMA number on the outside of the package will be automatically refused by our return department. 
Returns must be received by our warehouse within 30 days from receiving your item. We will process your refund within 2 business days of receiving your return. Please note it can take 1-5 business days for the refund to appear on your account depending on your bank/credit card. You will receive a confirmation email once your refund has been processed.

2.If You Want To Return For An Exchange.

The first part of the process is the same as returning for a refund. Once you contact us we will issue you a unique RMA number to identify your return. Once we receive the tracking number of your return, we will ship your exchange within 24 business hours. You will be responsible for the cost of return shipping, but we ship the exchange back to you free of charge.
If you want to change to another color or another size of the same style, there is no extra charge. If you want to change to another style which is cheaper, the difference will be automatically processed back to your original method of payment. If it’s more expensive, you will receive an Ever-Pretty gift card at the same price, and you need to make a new order by yourself.

3.If You Want To Return For Credits.

5% Extra Bonus If You Agree to Return for Credits
If you wish to return your item for store credit instead please notify us when you request your RMA number. You will receive an Ever-Pretty gift card for the amount of your return and a 5% bonus which you can use toward finding any other Ever-Pretty dress. Returns can receive store credit for up to 30 days from the date of your order, please notice that gift card cannot be redeemed for cash at a later date. 

All returns must be received in their original condition with tags attached. Any item received with tags removed, stains, odors, animal hair, or any other sign of wear and tear will be refused and not refunded. 
Ever-Pretty is not responsible for returns lost by the carrier so please make sure you get a tracking number for your parcel.

Items Not Eligible For A Refund:
- All shipping charges.
- All Clearance items (the product description will say if the item is Final Sale).
- Items not received in their original condition and/or items with tags removed.
- Any items not received within 30 days of the date of your order.

Thank you